
From a patient via email this morning: "You've flunked, I don't mean a D+, I mean an F." Hard to read at 6am..or anytime. So, true to my life policy, where is the learning point here? This patient had left my practice a month ago. I sent him a note asking why. He was not shy in his response. Further quotes include "your practice is an empty shell, people bustling around...just not YOU." He goes on to point out that in 5 visits over 18 months, he saw me exactly none (except for a "fleeting hello in the hallway." So, if my shell is missing me, how is it that I am there early morning, … [Read more...]
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